Frequently Asked Questions
What kind of instruments do you
service? We service almost any precision
instrument, including all types of scissors, curettes, punches,
biopsy punches, hair transplant punches, osteotomes, chisels,
elevators, gouges, rongeurs, Kerrison punches, bone cutting
forceps, nail nippers, cuticle nippers, hemostats, forceps,
tweezers, comedone extractors, knives, skin hooks and needle
holders, as well as many other specialty instruments. In
addition to dermatologists, electrologists, podiatrists, hair
transplant specialists, individual and private-practice
surgeons, plastic surgeons, and other medical specialists, we
also serve clinics, surgery centers, medical laboratories,
biological labs, and the electronics industry.
the turnaround time? Normally we
recondition instruments on the day we receive them, or the
following day. And unless otherwise directed, we return
instruments via Priority Mail, which is normally a two-day
service. Even this process can be accelerated through the use of
overnight delivery services. Many customers often request to
have their instruments reconditioned/serviced during one-week
office vacations. In such cases we recommend calling ahead to
insure deadlines can be met.
the cost? Our fee for reconditioning the vast majority
of instruments is $7.00. This includes all types of scissors,
curettes, and punches. For a complete price list, please call
about shipping? Customers may send instruments by
whatever means is most convenient for them. Shipping costs are
added to the bill, and calculated on a per-order basis. Please
call for details.
need to set up an account? No. Simply send your
instruments to us and be sure to include a return address. Our
invoice will be included with your finished instruments when we
return-ship them to you.
have a list of references? Express Instrument Service
has been in the business of sharpening and repairing surgical
instruments for over 25 years, and our reputation for quality
craftsmanship is well-earned. If you would like to contact
someone from a specific area of the country for a reference,
please call us and we will be glad to provide you with the name
of our nearest client.
If you have questions about other,
specific instruments, please call 800.752.8507 and
ask for Mr. Hoffer.