Frequently Asked Questions
Q: What kind of instruments do you service?
A: We service almost any precision instrument, including all types of scissors, curettes, punches, biopsy punches, hair transplant punches, osteotomes, chisels, elevators, gouges, rongeurs, Kerrison punches, bone cutting forceps, nail nippers, cuticle nippers, hemostats, forceps, tweezers, comedone extractors, knives, skin hooks and needle holders, as well as many other specialty instruments. In addition to dermatologists, electrologists, podiatrists, hair transplant specialists, individual and private-practice surgeons, plastic surgeons, and other medical specialists, we also serve clinics, surgery centers, medical laboratories, biological labs, and the electronics industry.
Q: What is the turnaround time?
A: Normally we recondition instruments on the day we receive them, or the following day. And unless otherwise directed, we return instruments via Priority Mail, which is normally a two-day service. Even this process can be accelerated through the use of overnight delivery services. Many customers often request to have their instruments reconditioned/serviced during one-week office vacations. In such cases we recommend calling ahead to insure deadlines can be met.
Q: What is the cost?
A: Our fee for reconditioning the vast ajority of instruments is $7.00. This includes all types of scissors, curettes, and punches. For a complete price list, please call 800.752.8507
Q: What about shipping??
A: Customers may send instruments by whatever means is most convenient for them. Shipping costs are added to the bill, and calculated on a per-order basis. Please call for details.
Q: Will I need to set up an
A: No need to do that. Simply send your instruments to us and be sure to include a return address. Our invoice will be included with your finished instruments when we return-ship them to you.
Q: Do you have a list of references?
A: Express Instrument Service has been in the business of sharpening and repairing surgical instruments for over 25 years, and our reputation for quality craftsmanship is well-earned. If you would like to contact someone from a specific area of the country for a reference, please call us and we will be glad to provide you with the name of our nearest client.
If you have questions about other, specific instruments, please call (800) 752-8507 and ask for Mr. Hoffer.