FAQs
Most common questions asked of us are answered below; simply click on the down arrow next to the question to see the answer. You may also have a question for which you do not see either the question or the answer, or about a specific instrument. You can always give us a call (800) 752-8507 and ask for Mr. Hoffer or email us. We would be happy to assist you!
Frequently Asked
A: We service almost any precision instrument, including all types of scissors, curettes, punches, biopsy punches, hair transplant punches, osteotomes, chisels, elevators, gouges, rongeurs, Kerrison punches, bone cutting forceps, nail nippers, cuticle nippers, hemostats, forceps, tweezers, comedone extractors, knives, skin hooks and needle holders, as well as many other specialty instruments.
In addition to dermatologists, electrologists, podiatrists, hair transplant specialists, individual and private-practice surgeons, plastic surgeons, and other medical specialists, we also serve clinics, surgery centers, medical laboratories, biological labs, and the electronics industry.
A: Normally we recondition instruments on the day we receive them, or the following day. And unless otherwise directed, we return instruments via Priority Mail, which is normally a two-day service. Even this process can be accelerated through the use of overnight delivery services. Many customers often request to have their instruments reconditioned/serviced during one-week office vacations. In such cases we recommend calling ahead to insure deadlines can be met.
A: Our fee for reconditioning dermatological instruments is $10. This includes all types of scissors, curettes, and punches. Each instrument is cleaned, refinished, and sharpened and repaired as needed
A: Customers may send instruments by whatever means is most convenient for them. Shipping costs are added to the bill, and calculated on a per-order basis. Please call for details.
A: No need to do that. Simply send your instruments to us and be sure to include a return address. Our invoice will be included with your finished instruments when we return-ship them to you.
A: Express Instrument Service has been in the business of sharpening and repairing surgical instruments for over 25 years, and our reputation for quality craftsmanship is well-earned. If you would like to contact someone from a specific area of the country for a reference, please call us and we will be glad to provide you with the name of our nearest client.